Terms of Service

Please read these terms carefully before using our products and services.

Last updated: January 15, 2024

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and AquaGlide ("Company," "we," "us," or "our") regarding your use of our website, products, and services.

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

2. Website Usage Rules

2.1 Permitted Use

You may use our website for lawful purposes only. You agree not to use the website:

  • In any way that violates any applicable federal, state, local, or international law or regulation
  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website

2.2 User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

2.3 Intellectual Property

The website and its original content, features, and functionality are and will remain the exclusive property of AquaGlide and its licensors. The website is protected by copyright, trademark, and other laws.

3. Product Purchase Terms

3.1 Product Information

We attempt to be as accurate as possible in our product descriptions. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

3.2 Pricing and Payment

  • All prices are subject to change without notice
  • Payment is due in full at the time of purchase
  • We accept major credit cards, PayPal, and other payment methods as displayed
  • All transactions are processed in USD unless otherwise specified

3.3 Order Processing and Shipping

Orders are typically processed within 1-3 business days. Shipping times vary based on location and product availability. We will provide tracking information once your order has shipped.

3.4 Returns and Refunds

We offer a 30-day return policy for unused products in original packaging. Custom or personalized products may not be returnable. Shipping costs for returns are the responsibility of the customer unless the product was defective or incorrectly shipped.

3.5 Warranty

Our eFoil products come with a limited manufacturer's warranty. Warranty terms vary by product and are detailed in the product documentation. Warranty does not cover damage from misuse, accidents, or normal wear and tear.

4. Product Safety and Usage

4.1 Safety Requirements

eFoil products are recreational water sports equipment that require proper training and safety precautions:

  • Users must be competent swimmers
  • Always wear appropriate safety equipment including helmet and life jacket
  • Follow all local laws and regulations regarding watercraft operation
  • Complete proper training before first use
  • Regularly inspect equipment before use

4.2 Age and Physical Requirements

Our products are intended for users 16 years and older. Minors must have adult supervision and parental consent. Users should be in good physical condition and free from medical conditions that could be exacerbated by water sports activities.

4.3 Environmental Considerations

Use products responsibly to minimize environmental impact. Respect marine life, follow local environmental regulations, and properly dispose of batteries and components at end of life.

5. Liability Limitations

5.1 Assumption of Risk

Water sports activities involve inherent risks including but not limited to drowning, collision, equipment failure, and injury. By using our products, you acknowledge and assume these risks.

5.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AQUAGLIDE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

5.3 Maximum Liability

Our total liability to you for any damages shall not exceed the amount you paid for the specific product or service that gave rise to the claim.

5.4 Indemnification

You agree to indemnify and hold harmless AquaGlide, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our products or violation of these Terms.

6. Privacy and Data Protection

6.1 Data Collection

We collect and process personal information as described in our Privacy Policy. By using our services, you consent to such collection and processing.

6.2 Product Data

Our eFoil products may collect usage data for performance optimization and safety monitoring. This data helps us improve our products and may be used for warranty and support purposes.

6.3 Third-Party Services

Our website and products may integrate with third-party services. Your use of such services is governed by their respective terms and privacy policies.

7. Dispute Resolution

7.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

7.2 Arbitration

Any dispute arising from or relating to these Terms or our products shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

7.3 Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. You waive any right to participate in a class action lawsuit or class-wide arbitration.

7.4 Jurisdiction

Any legal action that is not subject to arbitration shall be brought exclusively in the federal or state courts located in California, and you consent to the jurisdiction of such courts.

8. Modifications and Contact Information

8.1 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page with an updated revision date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

8.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.3 Contact Information

If you have any questions about these Terms, please contact us:

AquaGlide Customer Service

Email: legal@aquaglide.com

Phone: 1-800-AQUA-GLIDE

Address: 123 Marina Way, San Diego, CA 92101

Acknowledgment

By using our website, purchasing our products, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.